환불 정책

Return Policy

**Return Period:**
You have 30 days from the date of receipt to return your item.

**Eligibility for Returns:**
- Items must be unworn, unused, with tags, and in original packaging.
- Include the receipt or proof of purchase.

**Return Process:**
1. Contact us at info@softchakra.com to initiate a return.
2. If approved, you'll receive a return shipping label and instructions.
3. Unauthorized returns will not be accepted.

**Contact:**
For return inquiries, email us at info@softchakra.com.

**Damages and Issues:**
Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect.

**Non-returnable Items:**
- Perishable goods
- Custom and personalized items
- Personal care items
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards

**Exchanges:**
Return the unwanted item, then make a separate purchase for the desired item.

**Refunds:**
- We'll notify you once your return is received and inspected.
- Approved refunds will be issued to your original payment method.
- Refund processing times may vary by bank or credit card company.

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This updated policy ensures a seamless return process while maintaining the quality and integrity of our products.